JEN Singapore Tanglin by Shangri-La

Guest reported a significant lack of staff presence and responsiveness at the hotel restaurant, with no personnel available for 15-20 minutes despite a service bell. This absence of attentive service could impact guest safety and assistance in the event of an emergency or incident.

The breakfast buffet was excellent, and the staff gave great recommendations.

There was occasional banging from outside my room, possibly from the lift machinery. It was disruptive, but I was too tired to report it.

Guest reported that the hotel's location is quiet despite proximity to Orchard Road, and noted that the Orchard Blvd metro station entrance was conveniently located across the street, facilitating safe and easy commuting.

Guest reported significant delays in food and beverage service during an event, which led to guest frustration and early departures. This operational inefficiency impacted the overall event experience and could indicate broader service management issues.

Guest reported significant staff communication failures regarding room benefits and checkout policies, which created confusion and inconvenience. The lack of clear information and inconsistent service could impact a guest's ability to plan for and manage their stay effectively.

Guest reported significant delays and communication failures with laundry services, resulting in a two-day wait for a single item despite payment. This operational breakdown suggests potential service reliability issues that could impact guest experience during extended stays.

Guest reported the hotel bar was closed every night of their stay, which may indicate reduced evening security presence or limited on-site emergency assistance options.