JEN Singapore Orchardgateway by Shangri-La

Guest reported no safety concerns but noted that the room was significantly smaller than advertised, with staff unable to offer a free upgrade due to company policy, indicating potential service quality issues that could affect guest satisfaction.

Guest reported that food items in the restaurant were not adequately labeled for allergens, specifically noting that sauces may contain shrimp paste, shellfish, or fish sauce without clear indication, posing a health risk for individuals with seafood allergies.

Guest reported that the pool area is overcrowded, which could pose safety risks such as difficulty in supervising children or increased accident potential in a confined space.

The walls are very thin, I could hear people in the next room having a loud conversation, which made it hard to sleep.

Guest reported that the hotel's room configuration did not match advertised capacity, forcing a family to accept a cramped suite with an extra bed, which posed a safety concern due to inadequate space for children.

Guest reported that the gym was limited and small, but no safety hazards were noted. The pool was well-maintained and the room was clean and neat.