Hotel Royal Singapore

Guest reported unprofessional and rude behavior from cleaning staff, which created an uncomfortable and unwelcoming environment during their stay.

The restaurant staff were unprofessional and dismissive when I raised a concern. Their harsh behavior made my family feel unwelcome and unsafe.

Guest reported that the room was not cleaned properly and basic amenities like soap were not provided, indicating potential hygiene and sanitation concerns.

Guest reported significant noise disturbance from a public announcement system used throughout the day for staff communication, severely impacting rest. Additionally, poor room cleaning standards were noted, with foreign items found under the bed upon check-in.

Guest reported disruptive overnight construction noise from an adjacent building, severely impacting sleep quality. The hotel staff demonstrated unprofessionalism and an unwillingness to address the guest's complaint.

Guest reported severely aged and worn-out linens, including towels described as tissue-like, and noted the absence of basic toiletries like soap. The guest's request for a change of dirty bedsheets was refused by reception due to a lack of staff.

Guest reported a malfunctioning AC unit and unresponsive staff who required the guest to visit the lobby to address basic facility issues, indicating a significant lapse in service that impacts guest comfort and wellbeing.

The bathroom was in such poor condition I couldn't find words to describe it. This suggests serious hygiene or facility issues.

Guest reported a severe bedbug infestation in their room shortly after check-in, with staff dismissing the issue as common in budget accommodations rather than addressing the health hazard.

Guest reported a severe pest infestation with cockroaches in the room, followed by an excessive application of insecticide that created a potential respiratory hazard. Additionally, the bathroom was noted to be in a state of significant disrepair and the AC system was ineffective at cooling.

The room was full of cockroaches and other insects, and all three toilet door locks were broken. I felt panicked returning to the room at night.

Guest reported a small room without windows and inadequate ventilation, noting the space felt stuffy even with the AC operating. This raises concerns about air quality and potential health impacts from poor circulation.

Guest reported significant air conditioning malfunction requiring servicing, resulting in uncomfortable sleeping conditions with only a fan for relief until filter maintenance was performed.

The AC unit in the room was fixed at a certain temperature with no remote provided to adjust it, which made the room climate uncomfortable.

Guest reported that rooms opposite the elevator experienced significant noise disturbances from foot traffic until late at night, though staff promptly accommodated a room change request to a quieter location.