St Kilda East Lodge

Guest reported significant pest infestation with spiders and rodent poison in kitchen cupboards, combined with security concerns due to an unsecured front door and inadequate locker safety. The guest also noted poor lighting, lack of power sockets, and staff dismissing reports of illicit drug use on the premises.

Guest reported witnessing a medical emergency with paramedics on-site and observed conditions suggesting possible drug-related activity, alongside staff described as unresponsive and manipulative during a refund dispute.

Guest reported the property was not clean and described conditions as totally disgusting, indicating potential health hazards from poor sanitation and maintenance.

Guest reported critical hygiene and pest control issues, including unchanged bedding with previous occupants' clothing, and the presence of spiders, mosquitoes, and flies in sleeping areas. Additionally, poor sound insulation and disruptive nighttime noise from staff and other tenants significantly impacted rest and wellbeing.

Guest reported a severe security and safety environment, including theft and assault, and observed drug paraphernalia and indoor smoking. The establishment was described as operating with a dangerous and illegal character.

critical health hazards including bed bug infestations in sleeping areas and unsanitary bathroom conditions, with additional concerns about indoor smoking and structural integrity issues.

The place was very dirty and the owner was hostile and unhelpful. I felt unsafe and unwelcome.

Guest reported rainwater leaking through the ceiling, bedding described as 'completely dead', and broken cupboards containing waste. The guest also alleged deceptive cancellation practices by the owner, preventing a refund and review.