The Motley Hotel Richmond, Tapestry Collection by Hilton
205 Bridge Rd, Richmond VIC 3121, Australia
3Reports
2Issue Types
Issue Distribution
Other2
Cleaning1
Recent Reports
OtherCriticalVerified
Guest reported being left without secured parking or accommodation after a late-night arrival, forcing them to roam city streets to find an alternative. This failure in staff assistance and reservation management created a significant personal safety risk.
CleaningWarningVerified
Guest reported housekeeping failed to resupply essential toiletries and amenities, indicating potential lapses in routine maintenance and service consistency.
OtherWarningVerified
The front desk staff was unhelpful and dismissive when I needed to store my bag securely. This lack of basic assistance and clear communication could impact safety if a guest needed urgent help.
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