Adara Richmond

Guest reported a critical failure in key safe access upon arrival, with no staff available and emergency contact numbers unresponsive, leaving them stranded outside the property.

Guest have reported a pattern of booking cancellations followed by offers at significantly higher rates, which could indicate operational instability and impact the reliability of securing safe accommodation.

Guest reported significant mold growth in the shower and refrigerator seals, along with a musky odor and improperly cleaned facilities, indicating potential health hazards from poor sanitation.

Guest reported an unusual security presence at the entrance and a locked front desk, which contributed to a feeling of insecurity. Additionally, the room had a musty odor and the bathroom was found to be dirty.

Guest reported a severe bed bug infestation resulting in numerous bites requiring medical attention. Management provided a refund but declined to acknowledge the infestation or conduct fumigation.

Guest reported a severe bed bug infestation resulting in hundreds of bites requiring medical attention. The hotel's response was characterized by confusion, lack of follow-up, and insufficient compensation for incurred fumigation costs.

Guest reported a last-minute booking cancellation attributed to electrical maintenance, raising concerns about the hotel's operational transparency and reliability. The incident significantly disrupted the guest's travel plans and created a perception of revenue-driven practices over guest safety and commitment.

The management seems completely unresponsive to guest concerns. I wouldn't trust them to handle any kind of emergency or safety issue.