Amora Herencia Riverwalk Melbourne

The hot water temperature was very difficult to regulate in the unrenovated bathroom, which has been a recurring problem.

Guest reported a severely uncomfortable bed described as extremely lumpy and hard, forcing them to sleep on the couch. The guest also noted that the air conditioning system only blew cold air, limiting climate control.

Guest reported that towels were not replaced after the first night, and multiple appliances were not functioning. This indicates a lapse in basic housekeeping and facility maintenance.

Guest reported a staff member entering their room without knocking, compromising privacy and security. The hotel's renovation work, while noted as a future aesthetic improvement, may currently impact the guest experience.

Guest reported rooms that were not properly clean, feeling dirty and neglected, which raises concerns about hygiene standards and potential health impacts. Staff were also noted as unhelpful and disinterested in addressing issues, which could affect responsiveness in safety-related situations.