Novotel Melbourne Preston

Guest reported significant cleanliness lapses, including a half-eaten food item under the bed and a glass containing a questionable liquid in the fridge, indicating rooms are not thoroughly sanitized between guests. Additionally, one of two elevators was frequently out of service, limiting accessibility and creating potential delays in an emergency.

a structural issue with a joined bed where the connecting mechanism failed, causing the beds to separate and resulting in a guest experiencing back pain. Staff were notified multiple times but were unable to resolve the issue due to full occupancy.