Rusden House

Guest reported billing discrepancies and unclear charges for services, which created a perception of financial transparency issues and impacted trust in the establishment.

Guest reported inadequate room cleaning with hair found on shower tiles and carpets not being vacuumed, raising hygiene concerns.

Guest reported a sliding bathroom door that failed to latch properly, creating a significant privacy gap that allowed sounds and odors to escape. This design flaw compromises guest comfort and privacy, particularly for shared accommodations.

experiencing humiliating and unprofessional communication from management when requesting maintenance, indicating a significant breakdown in staff responsiveness that could compromise guest support during an incident.

Guest reported unreliable key card access leading to frequent lockouts, compounded by unresponsive after-hours assistance, which could impede safe entry or emergency response. Additionally, persistent lighting failures and delayed maintenance requests resulted in extended periods without proper illumination in units.