Whitehorse Apartments Hotel

The room layout was cramped with furniture blocking pathways. I had to put my suitcase on the dining table because there was no clear floor space to walk.

Guest reported disruptive noise from neighboring guests from 3 AM, severely impacting sleep. The night staff was unresponsive and dismissive when contacted for assistance, refusing to intervene.

Guest reported being denied accommodation despite a confirmed booking, forcing them to wait outside for three hours. During this time, they observed rodent infestation on the property and witnessed concerning illegal activity at the adjacent motel, raising significant safety and security concerns about the neighborhood.

Guest reported unsanitary conditions including dirty bedding, stained surfaces with old food residue, and a dirty shower. These hygiene failures present a significant health hazard.

Guest reported severe sanitation issues including mold in the shower and blood stains on bed linen, which constitute a significant health hazard. The owner dismissed the concerns, and the guest was forced to seek a refund through the booking platform.

Mold in the showers and dirty sheets. The water pressure was also inconsistent, constantly switching between hot and cold.

Guest reported significant cleanliness issues including mold in showers and dirty basins. The presence of mold constitutes a health hazard.

The room was shockingly filthy with hair in the bed, on towels, and bodily fluids on walls and mirrors. Management never responded to my complaint.