Motel Maroondah

an unauthorized individual attempting to enter their room late at night, and noted unsanitary conditions with soiled bedding present upon arrival.

Guest reported a persistent sewage odor in the bathroom, indicating a potential plumbing issue, and noted that blackout curtains were inadequate, allowing bright external floodlights to illuminate the rooms throughout the night.

Guest reported significant health and security concerns, including a loose door with an insecure lock, visible mold in the shower, and bug infestations resulting in bites, with staff showing no responsiveness to these issues.

Guest reported critical safety hazards including exposed electrical outlets, a compromised door chain, and a shower fixture detaching under water pressure, creating significant physical safety and flood risks.

The hotel refused to refund my deposit without explanation. I'm now having to dispute it through consumer authorities.

Guest reported being locked out of their room and encountering an unauthorized individual who forcibly entered their room. The incident raises serious concerns about physical security and staff verification protocols at the property.

Guest reported a severe bedbug infestation and was provided toxic spray to self-fumigate the room. The guest also indicated unsuccessful attempts to report the motel to local health authorities.

Guest reported a significant fire safety hazard when staff demonstrated operating a heater behind a curtain, then recovered it with the curtain while it was on. Additionally, the guest noted unsanitary conditions with uncleaned bathroom and shower areas.