Boutique Heidelberg Heights 2BR apartment - G01

Guest reported a dedicated 24/7 rooftop smoking lounge, which may present a fire safety consideration and potential ventilation or air quality concerns for non-smoking guests.

I complained twice about hairs in the bed and on the floor, but no cleaning action was taken. The lack of housekeeping after 4pm and unaddressed hygiene issues were concerning.

Guest reported a malfunctioning air conditioner that was noisy and clearly needed repair, impacting sleep quality. Additionally, a sensor light in the room activated during nighttime bathroom use, causing disruption.