Zoe’s 💚

Guest reported a complete shower malfunction that prevented bathing, and noted unresponsive staff who left them on hold for 25 minutes and ignored in-person requests, indicating a critical failure in both facility maintenance and emergency responsiveness.

Guest reported a flimsy, dented shower floor that felt unstable during use, raising concerns about potential falls. Additionally, poor bathroom design caused water to splash onto the toilet seat, creating a slip hazard.