Winston Apartments Docklands

Guest reported a significant breach of trust and financial security, where the hotel failed to honor a promised refund after relocating them due to an unspecified emergency. This failure in accountability and communication undermines the reliability of the establishment's crisis management protocols.

The sliding door to the balcony on the 15th floor could not be locked, which was a major safety concern.

Guest noted the absence of extra pillows or blankets, which could impact comfort and wellbeing during cooler conditions.