Urban Oasis

The unsealed windows on the 60th floor let in freezing gusts, making the kids' bedroom unsafe. We couldn't get help after hours when we asked to be moved due to safety concerns.

Guest reported a complete lack of responsiveness from hotel management regarding a booking issue, which indicates a critical failure in communication channels that could prevent assistance during an emergency.

Guest reported a bed positioned dangerously close to a floor-to-ceiling window on the 35th floor, posing a significant fall hazard, and noted that the reception office closed at 5 PM, leaving no emergency assistance available after hours.

Guest reported that the hotel failed to disclose the closure of gym and pool facilities at check-in, which were primary reasons for booking. This lack of transparency regarding key amenities significantly impacted the guest's planned stay and well-being.

Guest reported severe noise disturbance from ceiling drilling in Room 3108, which staff dismissed as wind-related and failed to resolve. The manager later responded with aggressive and unprofessional conduct when the guest inquired about a refund.