AKOM AT DOCKLANDS

Guest reported that key collection required visiting a separate building, which may present security and convenience concerns. The unit was described as tired with mismatched furniture, suggesting potential maintenance issues.

Guest reported damage to furniture, stains on carpet, and scuff marks on walls, indicating potential cleanliness and maintenance issues that could affect guest wellbeing.

Guest reported unauthorized credit card charges by the hotel, which drained their account and caused significant financial distress. The hotel's handling of the security deposit and subsequent transactions indicates a serious breach of financial security protocols.