Burwood Serviced Apartments

Guest reported inconsistent and intimidating management behavior regarding noise complaints and an ad-hoc bond policy, creating an environment of poor communication and potential conflict resolution issues.

Guest reported hostile interactions with staff regarding financial matters, which escalated to a point where the guest felt unsafe staying at the property and chose to sleep elsewhere. The review also contained a concerning threat of property damage.

Guest reported discriminatory practices by staff, including threats of additional charges based on appearance, which indicates a potential lack of professional conduct and equitable treatment that could impact guest security and wellbeing.

Guest reported discriminatory treatment by staff, who stated a holding fee might be applied based on the guest's appearance. This behavior raises serious concerns about staff professionalism and guest security.

Guest reported extremely rude and unprofessional behavior from the manager, named Peter, which created significant stress and a hostile environment. This repeated negative interaction with staff suggests a systemic issue with guest treatment and safety in customer service.