Ramada Hong Kong Harbour View

Guest reported a significant lack of staff responsiveness and flexibility regarding a refund request due to an uncontrollable flight cancellation, which negatively impacted their financial security and trust in the establishment.

The cleaning staff took my personal silk pillowcase, stepped on it, and returned it with dirt marks on the inside. This is a serious hygiene and property safety issue.

Guest reported that the shower only reached a tepid temperature, which may indicate a water heating system issue affecting guest comfort and hygiene.

The hotel's rigid cancellation policy and lack of compassionate assistance during a major international crisis left me, a 73-year-old pensioner, stranded without financial recourse or support.

Guest reported a bathroom design flaw where water flows onto the floor during showers, creating a slip hazard. The cramped layout also presents ergonomic and accessibility concerns.

Guest reported that the pool was unexpectedly closed without prior notification, which was discovered only upon attempting to access it. This lack of communication regarding facility availability could impact guest planning and safety expectations.

Guest reported inconsistent housekeeping service with towels not replenished daily and staff occasionally refusing requests for additional towels, impacting basic amenity reliability.

Only three elevators for over 35 floors meant extremely long wait times. This could be a serious problem in an emergency evacuation.

The shower only had cold water, and the room was extremely dirty. The overall condition felt neglected and unsanitary.

Guest reported the bathroom layout posed genuine safety risks for elderly or mobility-impaired guests due to extreme confinement, and noted broken toilet seat rests and worn fixtures. Basic hygiene standards were not met, with towels provided having visible holes.

Guest reported significant elevator delays of up to five minutes per trip, which could impact emergency egress and guest mobility. Additionally, the advertised swimming pool was closed during hot weather due to lack of lifeguard staffing.

Guest reported a strong mold odor and poor ventilation with windows that could not be opened, raising significant indoor air quality and health concerns. The guest also noted that the hotel refused a refund upon immediate departure due to the unsatisfactory conditions.

Guest reported an extremely cramped bathroom layout where the toilet is positioned directly against the bathtub, requiring guests to place their feet in the bathtub to use the toilet. This configuration presents a significant slip and fall hazard, especially when the bathtub surface is wet.

The carpets were visibly dirty and the shower needed a deep clean. It made me question the overall hygiene standards.

The elevator was out of service multiple times during my stay. I had to walk down 31 floors once, and saw another family hauling luggage down 30 floors.

Guest reported no complimentary drinking water provided in the room, with a policy encouraging purchase from hotel vending machines, raising concerns about water access and transparency.

Guest reported no immediate safety concerns but noted disappointing breakfast quality, suggesting guests may need to seek dining options outside the hotel.

Guest reported a critical elevator safety incident where another guest was trapped for 40 minutes, and was advised to avoid a specific elevator. This indicates a serious facility malfunction with potential physical safety risks.

The bed was extremely hard, just a box spring with a thin pad. It made the trip exhausting because I couldn't sleep well at all.

Guest reported a damp room environment and a partially clogged sink, indicating potential moisture issues and plumbing maintenance concerns. The worn bathroom amenities further suggest deferred facility upkeep.