Best Western Plus Hotel Hong Kong

Guest reported significant communication difficulties with front desk staff, noting they lacked basic social interaction skills and were difficult to hear, which could impede effective communication during an emergency.

Guest reported a bed bug infestation resulting in multiple bites, and noted filthy carpets with a strong musty odor indicating poor hygiene. The elevator was described as old, smelly, and feeling unsafe to use.

Guest reported a lingering stale cigarette odor in the room, which may indicate inadequate ventilation or residual contamination from previous smoking policies.