Kerry Hotel, Hong Kong

Guest reported being charged twice for the same service despite providing proof of prior payment, indicating a significant failure in billing integrity and staff accountability that could impact financial security.

Guest noted that breakfast offerings at the cafe were described as very 'healthy' with bland tastes, including table salt that was 'not salty at all,' which may indicate potential food quality or seasoning inconsistencies.

The restaurant service was good and the view was pleasant.

Guest reported inconsistent housekeeping service, with face towels not replaced for two consecutive mornings, requiring a reminder to staff. This oversight in basic amenity provision could impact guest hygiene and comfort.