Harbourview Horizon

Guest reported inflexible lighting with a single malfunctioning overhead bulb that flickered for 10 minutes, posing a potential electrical hazard and hindering evening activities. Additionally, thin walls and floors allowed noticeable noise transmission from neighbors and road traffic, impacting rest quality.

The noise from neighbors was constant—I could hear conversations, footsteps, and crying through the walls and floor. The complete lack of soundproofing made it impossible to rest properly.

The mattress was so hard I had to sleep on the couch every night. Management refused to let me bring my own mattress and showed no concern for my wellbeing.

Guest reported a recurring AC failure during extreme heat and a cockroach infestation, with management unresponsive to urgent repair requests. These conditions pose significant health and habitability risks.

The deceptive sales tactics and unresponsive management created a stressful environment. I felt misled and unsupported, which significantly impacted my sense of security and trust during a long-term stay.

The pool water was quite dirty, which is a health concern. Some windows couldn't be reached from inside and were covered in coarse dirt, affecting visibility and likely cleanliness.

Guest noted that security staff, described as former Gurkhas, are extremely friendly and a pleasure to meet throughout the day, indicating a visible and approachable security presence on-site.

Guest reported the hotel staff provided no assistance for wheelchair users and required guests to transport their own luggage, indicating potential accessibility and mobility safety concerns. Additionally, hygiene issues were noted with poor-quality toilet paper and malodorous bath products.

Guest reported that the property operates more as a long-term apartment with minimal hotel services, noting that reservation requires in-person procedures and staff were unresponsive to requests, which could impact assistance during emergencies.

Guest reported restrictive policies regarding food in public areas and noted uncooperative management when attempting to resolve the issue, which may impact emergency preparedness or group safety planning.

The pool hours are very limited and not open in the evenings, which was a major disappointment. It feels like the staff's unhelpful attitude makes any request for assistance or information difficult.

Guest reported a broken light that took 4 days and multiple reminders to repair, creating a potential safety hazard in the living space. Additionally, a non-functional phone was noted upon arrival, which could impede emergency communication.

Guest reported consistently poor service and staff behavior, which could impact responsiveness in emergency situations or guest assistance needs.

Guest reported the hotel's location as being out of the way, requiring reliance on rideshare services or taxis for travel to main areas, which may impact accessibility and emergency egress planning.

The pillows and bedding had visible yellow mold and smelled terrible. I had to insist staff change them, and the bathroom also had a strong foul odor.

Guest reported discriminatory treatment and confrontational behavior by pool staff, creating a hostile environment that compromised the guest's sense of safety and wellbeing. The enforcement of inconsistent rules and lack of professional conflict resolution were noted as significant service failures.

The AC unit emits a strong stench of human urine when turned on, making the apartment uninhabitable. Staff only sprayed it with cleaner once, which didn't fix the problem.

Guest reported a pest infestation in the kitchen area and noted sharp corners on furniture posing a potential injury hazard. Additionally, dirty drapes and a lack of basic amenities were observed.

I asked for a plaster after my husband hurt his foot, but the front desk refused to provide any first aid, saying their kit was for staff only. They offered to call an ambulance instead, which felt completely inadequate for a minor injury.

I could easily hear people walking in the hallway outside my room. It wasn't a major issue for me, but it could be disruptive for light sleepers.