The Royal City Hotel

Guest reported the rooms were old and dirty, indicating potential cleaning and maintenance deficiencies that could affect guest health and comfort.

Guest reported a persistent strange odor in the room, which may indicate underlying air quality or cleanliness issues requiring investigation.

Guest reported that housekeeping entered their room without knocking, raising concerns about privacy and security protocols.

Guest reported unsanitary bathroom conditions with a dirty bathtub containing hair, indicating inadequate cleaning protocols. This presents a potential health hazard.

Guest reported a lack of in-room wifi, noting that service was only available in the lobby. This connectivity limitation could hinder emergency communication and access to safety information.

Guest reported that staff behavior, including loud talking and joking, created an unprofessional atmosphere and made them feel disrespected, which could impact the quality of service in a potential emergency.

The elevator wait was dangerously long during peak times, and the lift area and cabin were uncomfortably hot with poor ventilation, especially when crowded.

Guest reported hostile behavior from floor managers, creating a negative and potentially intimidating environment. However, the guest noted that external security personnel were professional and friendly.

Guest reported a persistent damp odor in the room, indicating potential mold or moisture issues. The bathroom tub was also noted as not properly cleaned, raising hygiene concerns.

Guest reported overcrowding in elevators and lobby areas due to large tourist groups, creating an uncomfortable and potentially unsafe environment. The hotel's management of guest flow and shared spaces was noted as inadequate.

Guest reported staff unresponsiveness to a reasonable accommodation request, which could indicate inadequate emergency preparedness or guest support protocols.

Guest reported that the pool and gym facilities appeared neglected and unused for an extended period, raising concerns about maintenance and potential safety standards.

Guest reported unsanitary conditions with stains of unknown bodily fluids present throughout the room, accompanied by a persistent odd smell, indicating potential health hazards.

The pool and gym need renovations, which raises concerns about facility safety and maintenance.

Guest reported pervasive oily surfaces and stains throughout the room, indicating potential hygiene and maintenance issues. The presence of noisy group tours and a lack of English-speaking staff could hinder effective communication during an emergency.

The hotel was well-kept and the staff were attentive, which contributed to a safe and comfortable stay.

Guest reported that basic amenities such as tea and coffee making facilities were unavailable, and staff responsiveness was described as surly and unaccommodating, which could impact guest comfort and service reliability in case of assistance needs.

Guest reported generally dim lighting throughout the hotel, which could present a tripping hazard and reduce overall environmental safety. The stained carpets in the room also indicate potential cleanliness and maintenance issues.

The elevators were extremely crowded during peak times, and it took me 5 minutes just to get down from the 18th floor in the morning. This could be a serious issue in an emergency.

Guest reported that dirty windows significantly obstructed the view, which could impede visibility in an emergency situation.