Hyatt House Tokyo Shibuya

Guest reported a clogged HVAC filter in their room that prevented proper heating function. This suggests potential maintenance oversight in the ventilation system.

Guest reported the shower/bath cubicle was very dimly lit, which could pose a visibility hazard, and noted the shower head did not properly point downward. The inadequate lighting in a wet area presents a potential safety risk.

Construction noise from a nearby site was occasionally disruptive during the day.

Guest reported persistent odor issues in the original room and noted inadequate ventilation in the second room, suggesting potential air quality concerns.

The staff was completely unresponsive when I needed assistance. It felt like a DIY hotel with no real service.

My first room had a very strong, unpleasant odor, like body odor or curry. Even after moving, the new room still had the same smell, though it was a bit less intense.

Guest reported significant food quality issues at breakfast, describing items as 'truly disgusting' with cold pre-made eggs and stale potatoes, raising concerns about food safety standards.