The Westin Tokyo

The check-in process was delayed while they prepared our room, but they compensated by upgrading us and directing us to the lounge.

Guest reported aging furnishings and a small, uncomfortable bathroom, though noted the room was spotlessly clean. No immediate safety hazards were identified, but the dated facilities could impact guest comfort.

Guest reported a live cockroach sighting in the bathroom and living room during the night, indicating a potential pest infestation. The guest also noted a significant presence of cockroaches in the connected public areas.

Guest reported unexpected billing for lounge access after service closure, raising concerns about staff communication and billing transparency.