Hotel Monterey Hanzomon

Guest reported deceptive pricing practices where a double room booking was restricted to single occupancy at check-in, requiring unexpected additional fees that significantly increased the total cost and compromised trust in hotel transparency.

The front desk staff seemed annoyed when I asked questions and were dismissive when I tried to settle my bill early. Their lack of helpfulness could be a problem in an actual emergency.

Guest reported the hotel's breakfast room was extremely crowded and poorly laid out, creating a high-traffic environment where it was difficult to avoid collisions with other guests. The small reception area was also described as cluttered with people and luggage, posing a potential trip hazard and impeding clear access.