Toyoko INN Shinjuku Kabukicho

Guest reported that room cleaning only occurs every four days, which may raise hygiene concerns for extended stays. Additionally, the overcrowded breakfast area with unmanaged queues could present minor safety and comfort issues.

Guest reported the bed was very hard with pillows described as heavy sacks of rice, which could pose a comfort and potential ergonomic issue affecting sleep quality and wellbeing.

Guest reported that staff called police to their room without justification, creating an intimidating confrontation and misuse of emergency services. The guest also noted poor sound insulation and non-functional WiFi in their room.