Keio Plaza Hotel Tokyo

The hotel was very busy with large tourist groups. It felt more like a transit hub than a quiet, secure retreat.

A staff member approached me aggressively when I plugged in my phone and reached toward it to unplug it. The confrontational behavior from the club lounge manager also made me feel uncomfortable and unwelcome.

The bathroom was extremely small, which felt cramped and could be difficult to maneuver in.

Guest reported the hotel's facilities felt dated and did not meet expectations for a premium property, indicating potential maintenance or upkeep concerns that could impact the overall quality and safety of the guest environment.

Guest noted the presence of a dehumidifier in each room, which indicates proactive management of humidity and potential mold prevention.

Guest reported visible mold in the shower area and a persistent unpleasant odor in the bathroom, indicating a potential health hazard and inadequate maintenance. The hotel's inflexible response to the guest's room change request, due to these conditions, further compounded the service failure.

Guest reported peeling wallpaper in some areas of the room, indicating potential maintenance issues that could affect the overall condition and cleanliness of the accommodation.

Guest noted that the rooms are beginning to appear dated, which may indicate general wear that could affect maintenance and facility upkeep over time.