APA Hotel Higashi Shinjuku Kabukicho

Guest reported discriminatory treatment and communication barriers with staff, which created a hostile environment and compromised the guest's sense of security and service reliability.

Guest reported only one elevator serving the entire hotel, resulting in long waiting times that could impede emergency egress or mobility.

The room was so small it felt claustrophobic, and there wasn't even enough space to keep my luggage properly. This could be a real hazard in an emergency.