Apa Hotel & Resort Roppongi-Eki-Higashi Station East

Guest reported a malfunctioning room AC unit that could not regulate temperature, forcing a choice between sleeping in excessive heat with the unit on or in cold conditions with it off, which contributed to illness. The staff acknowledged the central heating system issue but could only suggest opening windows, exposing guests to significant external noise.

Guest reported the dryer in the laundry facility was non-functional, requiring clothes to be air-dried. While not a direct safety hazard, this facility malfunction impacts guest convenience and comfort.

The HVAC system couldn't switch between heating and cooling, making the room feel claustrophobic at times.