Charing Cross Hotel

Guest reported no safety concerns but highlighted exceptional staff responsiveness, particularly from Phoebe, who demonstrated consistent professionalism and attentiveness throughout their stay.

Guest reported excessive noise levels from blaring television programming, creating an uncomfortable atmosphere that could impact guest wellbeing and communication.

The outdoor beer garden was family-friendly and allowed pets, which was a nice bonus.

Guest noted that the pub downstairs was buzzing, which could disrupt sleep for those sensitive to noise, though it was not described as a safety hazard.

Guest reported being supplied expired and split milk, which presents a potential health hazard. Additionally, the lack of air conditioning and excessive noise from a pub below significantly impacted the quality of their stay.

Guest reported critical access control failure, as they were not provided an outside key and found it impossible to enter the building after hours, requiring assistance from a passerby. Additionally, multiple room safety hazards were observed, including broken windows, peeling ceiling paint, a non-functional heated light, and a missing shower door.

Guest reported inadequate window treatments and lack of double glazing, resulting in excessive early morning light exposure and significant traffic noise from a six-way intersection, severely disrupting sleep quality.

Guest reported a quiet and uncrowded restaurant environment, which suggests a low-risk dining setting with minimal safety concerns related to overcrowding or noise disruption.

Guest noted the pub environment was noisy, which could impact comfort and communication in an emergency situation.

Guest reported excessive noise levels in the restaurant area, which significantly disrupted conversation and the dining experience, indicating a potential environmental comfort and safety concern.

The restaurant service was unresponsive and staff had a poor attitude, which could impact assistance in an emergency.

Guest reported no safety concerns regarding food quality or service standards, noting exceptional dining quality and service that exceeded typical hotel/pub expectations.

Guest reported that the deadlock on their room door did not function from the inside, compromising physical security and affecting their ability to sleep. Additionally, the check-in process required handwritten submission of credit card details, raising data security concerns.