Meriton Suites Waterloo

Guest reported excessive traffic noise from the main road, making the balcony unusable and potentially disrupting sleep. They recommended requesting a room facing the courtyard for a quieter stay.

The traffic noise from the M1 was very loud in my room and disrupted my sleep on both stays.

Guest reported a staff member entered their room uninvited at night while they were alone, and documented discrepancies between verbal apologies and internal notes created a concerning breach of trust regarding personal security protocols.

The shower over the bath was slippery and unsafe. I had to buy a non-slip mat myself.

Guest reported multiple accessibility and safety hazards in the accessible suite, including excessively heavy fire doors, narrow doorways, slippery bathroom tiles, and furniture placement that impeded safe wheelchair navigation and transfer.

Guest reported significant hygiene and health hazards including pink mold in shower grout, human hairs in multiple areas including the cutlery drawer, and dust buildup in air vents that exacerbated their dust allergies. Additionally, a stairwell light had exposed wiring, presenting a potential electrical safety risk.

Guest reported miscommunication regarding the replenishment of toiletries and cleaning supplies, which required multiple requests before being resolved.

Guest reported a shower with extreme temperature fluctuations between scorching hot and freezing cold, combined with a sticking door that presented mobility and safety concerns. The guest also noted the absence of promised on-site amenities like a pool and gym, which constituted false advertising and impacted their stay planning.

Guest reported significant noise disturbances affecting sleep quality and noted the absence of on-site healthy dining options, impacting overall wellbeing during their stay.

I noticed mold in the bathroom and the room was dirty. The noise from cars, planes, and people kept me up all night.

Guest reported inadequate pool facility conditions including dirty floors and lack of proper changing rooms, requiring guests to walk through the pool area to access toilet cubicles. Additionally, unclear access procedures and towel availability in separate buildings created confusion and inconvenience.

My bath towel had brown spots and a pillowcase had stains and hair. The shower door wouldn't close properly.

Guest reported a strange odor in the suite, widespread chipped tiles, and unclean conditions with black marks on walls, indicating potential hygiene and maintenance deficiencies. The guest also noted that couch cushions were in such poor condition they had to be turned over to be usable.