Bayswater Boutique Lodge - Potts Point

Guest reported inadequate soundproofing with audible hallway conversations and door movements, compromising privacy and sleep quality. The contactless check-in system required managing multiple access codes, which was inconvenient during late-night arrivals.

The property is older with average maintenance. I wish all the rules were shared via phone too, as the bathroom ones are easy to miss.

No air conditioning in the room. The shared bathrooms were filthy and the operators were unresponsive when I tried to contact them about issues.

Guest reported being pressured to provide credit card details via an unsecured channel, with staff threatening to treat the booking as a no-show and forfeit the prepaid amount if details were not provided. This raises significant concerns about data security and potential financial risk.

Guest reported significant mold growth in the shower and unsanitary conditions in the bathroom, raising concerns about overall cleanliness and potential health risks.

Guest reported a severe cockroach infestation in their room, requiring them to kill multiple pests over consecutive nights. The issue was severe enough to nearly prompt early checkout, and staff were unavailable to address the complaint.

Guest reported a significant pest infestation, including multiple cockroaches and insects in the room and on towels, indicating a critical hygiene and health hazard. The hotel also provided an incorrect address to a booking platform, leading to undeliverable deliveries and a subsequent refusal to engage with the guest to resolve the issue.

The ceiling fan was broken and covered in thick dust, which made the air quality feel poor. The balcony was littered with cigarette butts and didn't feel clean or safe to use.

Guest reported a loosely attached toilet seat posing a physical hazard and noted that the shower's soap dispensers were completely empty, indicating maintenance and hygiene deficiencies.

Guest reported limited staff availability with contact restricted to 9-5 hours, which could delay assistance for safety or operational issues during check-in outside those times.

Guest noted the hotel's location provides a quiet environment within a busy urban area, suggesting effective noise management despite proximity to active neighborhoods.

Guest reported substandard cleanliness conditions and noted the property appears tired and in need of refresh, which may indicate underlying maintenance issues affecting the overall environment.