Royal Hotel Randwick

Guest reported a moldy smell and poor ventilation in the room, creating an unhealthy environment. Additionally, a malfunctioning shower caused significant water leakage onto the bathroom floor, creating a slip hazard.

Guest reported no safety concerns in their review, focusing instead on positive dining and beverage quality.

Guest reported the absence of an elevator and limited front desk hours, requiring manual handling of heavy luggage on stairs during off-hours. This presents a mobility and potential ergonomic safety concern.

The restaurant food was good, but drinks were expensive.

Guest reported the absence of an elevator but noted that staff provided assistance with luggage, mitigating accessibility concerns for guests with mobility needs or heavy baggage.

Guest reported a malfunctioning, non-controllable air conditioning unit that blew cold air directly onto the bed throughout the night, leading to disrupted sleep and a subsequent cough. The guest also noted significant noise disturbance from loud lounge music until 1 AM.

Guest reported undercooked fish and poor food quality at the hotel restaurant, noting that edible portions appeared discolored and the batter was excessively greasy.

Guest noted that the restaurant environment can become noisy due to high patronage, which may impact comfort and rest for some visitors.

Guest reported that the fish and chips were somewhat oily, which could indicate potential food preparation or oil quality concerns at the restaurant.

Guest reported minimal noise disturbance from the hotel environment, contributing to a comfortable stay. No safety-related concerns were mentioned in the review.

The evening staff were aggressive and unprofessional, which made me feel unsafe. The hotel dismissed my complaint and sided with their staff.

Guest reported no disruptive noise issues from external or internal sources during their stay, indicating satisfactory sound insulation and a peaceful environment.

The main dining area was very noisy and had an open, canteen-style layout that felt chaotic. The staff member serving drinks was clumsy and spilled wine on me twice.

The COVID marshal was rude and unprofessional when checking us in. Management defended the staff instead of addressing our complaint.

Guest reported hot water was unavailable for over a day following heavy rain, requiring relocation to an adjacent property for shower facilities. No immediate professional repair was arranged during the outage.

The restaurant staff were attentive to dietary needs and allergies.

Guest reported no disruptive noise issues during their stay, indicating satisfactory sound insulation and a peaceful room environment.

Guest reported no safety concerns during dining visits, noting satisfactory food quality and efficient management. The positive restaurant experience suggests adequate food safety standards were maintained.

Guest reported that access to the verandah from their room was locked, limiting emergency egress options and restricting use of the advertised outdoor space.