Oxford House

The place needs a deep clean. It looks a bit rundown.

Guest noted the absence of an in-room safe, which may impact secure storage of valuables. The pool area is secured for guest access only.

Guest reported the hotel's only elevator was out of service for scheduled maintenance, which was not communicated prior to arrival or during check-in. The lack of staff assistance with luggage and failure to disclose this facility outage significantly impacted accessibility and guest mobility.

All hotel elevators were out of order for over three months, forcing me to carry luggage up and down three flights of stairs. The room phone line was also dead, making it impossible to call for assistance.

Guest reported misleading conduct by staff regarding a promised refund, creating a situation of financial uncertainty and eroding trust in the establishment's operational integrity.

Guest noted the bathroom and closet were exceptionally small, which could present accessibility or mobility challenges in an emergency situation.

The little hotel elevator is an original with lots of clunking and creaking when you're in it.

The noise from Oxford Street traffic was so loud it felt like sleeping on the street. The windows seemed to have no proper soundproofing.

Guest reported excessive noise from the pool area and nighttime functions, which disrupted sleep. The lack of soundproofing and double glazing allowed noise from other guests and activities to be clearly audible in the room.