Ballantyne at Mosman

The outside light was broken, so I had to walk up the stairs and unlock the door in complete darkness. The sharp corners on the wooden bed in the cramped room caused repeated leg injuries.

Guest reported that the bathroom was damp, which could indicate poor ventilation and potential mold growth. Additionally, the paper-thin walls allowed for clear neighbor conversations, impacting privacy and sleep quality.

Guest reported unclean bedding on the sofa bed from a previous stay and wine glasses that were not properly cleaned, raising hygiene concerns.

The sofa bed mattress had broken springs that made it dangerous to sleep on. My son had to sleep across it and said it was the worst sleep he ever had.

The body wash dispenser in the shower didn't work, which was a minor inconvenience.

Guest reported sleeping on a severely sagging fold-up bed that nearly reached the floor, creating a significant physical safety and comfort hazard. The manager responded rudely when the issue was raised, indicating poor staff responsiveness to safety-related complaints.

The sofa bed mattress had exposed springs that were uncomfortable to sleep on, and the furniture had a strange odor. The room layout was cramped and blocked access to the bathroom when the bed was open.

Guest reported that rusted windows did not close properly, allowing insects into the unit, and noted that the sofa bed obstructed access to the bathroom, creating a potential tripping hazard.

Guest reported significant misrepresentation of sleeping accommodations, with a sofa bed provided instead of the advertised standard bed. This discrepancy in advertised versus actual facilities raises concerns about transparency and could impact guest comfort and wellbeing.

Guest reported extremely limited bathroom access requiring navigation past the bed in darkness, creating potential fall hazards especially during nighttime use. The sofa bed accommodation in the cramped lounge area with excessive furniture further restricted safe movement space.

Guest reported a malfunctioning lamp that fizzed and refused to turn on, indicating a potential electrical hazard. Additionally, the sofa bed was described as incredibly uncomfortable, requiring the mattress to be placed on the floor, which could pose a tripping or ergonomic risk.

Guest reported the sofa bed had exposed wires that dug into their back, creating a significant physical discomfort and potential injury risk. The guest noted it took days to recover from the discomfort.

Guest reported that the washer/dryer door remains locked until the unit cools down, with a warning that forcing it open may result in a charge, indicating a potential safety hazard if mishandled.

Guest reported using a trundle bed which resulted in reduced sleep quality compared to the standard double bed, though no immediate safety hazards were noted with the bedding arrangement.

Guest reported a non-functional washing machine in Unit 1 during a previous stay, noting it was a facility condition issue. No immediate safety hazards were mentioned in the recent stay in Unit 5.