Pier One Sydney Harbour, Autograph Collection

The staff were very welcoming and friendly, which made me feel secure and well-cared for during my stay.

The air conditioning in my room had an unpleasant smell, likely from needing cleaning. The windows were also quite dirty, which affected the view.

Guest reported privacy concerns due to inadequate window coverings, noting that occupants of adjacent balconies could clearly see into their room through sheer curtains. This lack of proper privacy screening represents a security oversight in room design.

The rooms were small and dark, which made me feel a bit uneasy about the lighting and overall atmosphere.

Guest reported significant communication failure regarding event access requirements, leading to denied entry to a promised public viewing area. The hotel's lack of transparency and refusal to take responsibility created a situation where the guest's planned experience was compromised.

Guest reported no safety concerns during their stay, highlighting positive aspects of location, room quality, and service.

Guest reported a manager's unprofessional and dismissive response to a food quality complaint, indicating a breakdown in staff accountability and leadership that could compromise guest safety and trust.

Guest reported a poorly designed shower with drainage issues, resulting in persistent water accumulation on the bathroom floor. This presents a slip hazard and indicates potential water damage or mold risk.