The Apartment Service

Guest reported inadequate arrival instructions and poor staff responsiveness when safety concerns were raised, indicating potential communication gaps in emergency situations.

The roof was leaking and there was a persistent stench in the apartment. The owner tried to blame me for pre-existing water damage to the walls and carpets.

Guest reported severe mold infestation and damp conditions in the apartment, which created an unhealthy living environment and caused odors to permeate personal belongings. The host failed to provide the agreed-upon refund after the guest departed early due to the conditions.