Rydges Camperdown

The hotel's general state of disrepair and poor cleanliness standards were concerning. The booking system failure and vague staff response created a stressful arrival experience.

Guest reported a critical booking error resulting in denied room access after a long journey, which compromised their ability to prepare for scheduled commitments and raised concerns about reservation reliability.

The wifi was hopelessly slow and streaming services were non-existent, which could impact emergency communication.

Guest reported the pool area appeared uninviting and poorly maintained, leading them to avoid swimming. This suggests potential safety or hygiene concerns with the pool facility.

Guest reported feeling scrutinized and unwelcome by staff, with one instance of overhearing staff discussing them. The refusal of post-checkout seating created significant inconvenience, forcing them to wait in a car park for hours.

Guest reported consistently poor and unusable WiFi connectivity across multiple rooms, which impacted their ability to communicate and access essential services during their stay.

The repeated administrative failures and dismissive staff created significant stress during a time when I was already dealing with hospital proximity needs. The inability to resolve basic booking details after multiple calls shows a critical lack of reliable support systems.

Guest reported persistent Wi‑Fi and TV streaming failures despite multiple requests for resolution, indicating potential communication system reliability concerns that could affect emergency information access.

Guest reported inconsistent daily housekeeping, including unemptied rubbish bins and unreplaced basic amenities, which raises hygiene concerns.

The air conditioning in my room hardly worked on a very hot day, making it uncomfortably warm.

The power point for the kettle wouldn't turn off, which felt like a potential electrical hazard.

Guest reported air conditioning failure on their floor for multiple nights, with staff providing table fans only after extended discussions. This indicates potential HVAC system reliability issues affecting guest comfort.

Guest reported unreliable WiFi connectivity and printing difficulties, which could impact business travelers' ability to work or access emergency information during their stay.

Guest reported a billing discrepancy regarding unauthorized car parking charges, which indicates potential administrative oversight but no direct safety concern.

Guest reported a malfunctioning air conditioning system that significantly disrupted sleep quality, even after notifying the front desk. This indicates a facility maintenance issue affecting guest comfort and wellbeing.