Crown Sydney

Guest reported significant service deficiencies, including multiple requests required for room cleaning and inadequate restocking of amenities, which impacted the overall safety and comfort of their stay.

Guest reported multiple in-room maintenance failures including non-functional remote controls, curtains, and TV connectivity that could not be resolved during their stay, indicating potential facility management concerns.

My room key was deactivated while I was still inside the room. The lights, AC, and curtains all shut off, leaving me in the dark for about 10 minutes.

Guest reported significant noise transmission between rooms, which could impact privacy and rest quality. Additionally, the small pool area relative to hotel size may present crowding and safety concerns during peak usage.

I woke up with fresh bug bites on my arms, legs, and face, and the hotel confirmed a potential bed bug issue. The staff's response was inadequate and left us feeling displaced and unsafe.

Guest reported being assigned a room overlooking an active construction site with obstructed views, which created significant distress and required intervention from management to resolve. The presence of a dusty, active construction zone adjacent to the property was not adequately disclosed prior to booking.

Guest reported unsanitary room conditions including visible stains on bed linen and carpet, along with hair and debris on bathroom floors. The hotel's failure to address cleaning requests despite prior notification raises concerns about hygiene standards and staff responsiveness.

Guest reported receiving only one day of housekeeping during a two-night stay, resulting in an unclean room environment on the final day. This lapse in cleaning standards raises concerns about hygiene maintenance and staff adherence to service protocols.

The only pool was overcrowded with barely any space to relax. This created a cramped environment that felt uncomfortable and potentially unsafe.

Guest reported that undercooked chicken was served at the buffet due to insufficient kitchen staff, posing a potential food safety and health risk.

Guest noted that water bottles were not replenished during daily room servicing, which could impact hydration and guest wellbeing, especially after physical activity.

Staff were completely unresponsive at check-in, leaving us standing and ignored for over 15 minutes. This lack of basic attention and coordination makes me question how they'd handle a real emergency.

The valet queue created a situation where I was trapped in my car with no way out. This felt like a potential safety issue if an emergency had occurred.