Four Points by Sheraton Singapore, Riverview

Guest reported the hotel lobby was frequently overcrowded, which could impede emergency egress and create safety concerns during peak times.

Guest reported the steam room was out of service and sealed with tape without prior notification, which raises concerns about facility maintenance transparency and guest expectations.

The hotel's aggressive approach to damage claims created a stressful environment, especially for a family traveling with children. The lack of documented proof for pre-existing conditions made the situation feel unfair and confrontational.

Birds on the outdoor patio were aggressively trying to take food, which was a bit of a nuisance.

Guest reported consistently poor reception staff responsiveness and unwillingness to explain room offers or benefits, which could impact effective communication during an emergency or safety-related inquiry.

The cleaning staff was consistently attentive and thorough, which contributed to a clean and well-maintained room environment.

Guest reported a hostile and unprofessional interaction with a restaurant hostess, creating an unwelcoming environment that negatively impacted their dining experience. The staff's behavior made the guest feel uncomfortable and unwelcome throughout their stay.

The walls were very thin and I could clearly hear showers from other rooms. Bella at the front desk was helpful and moved me to a new room.

Guest reported no safety concerns and highlighted positive aspects including clean rooms, attentive staff, and well-maintained public amenities.

Guest reported clean and comfortable accommodations with no safety concerns noted in their review. The hotel's location along the Singapore River was highlighted as convenient.

Guest reported no safety concerns during their stay, noting well-maintained facilities and attentive staff service that contributed to a positive overall experience.