The Snooze Hotel @Bugis

The room was extremely humid and stuffy. Everything felt damp, including the bedsheets and pillows, which had a noticeable smell.

Guest reported inadequate soundproofing allowing clear transmission of conversations and laughter from adjacent rooms, compromising privacy and rest quality. The guest also experienced significant delays in room readiness and unaccommodating room change procedures.

Guest reported unprofessional and rushed checkout procedures, including threats of extra charges, which created a stressful environment and could impact guest wellbeing during emergencies.