Shilla Stay Samsung

The noise from outside was incredible even on the 12th floor. I couldn't sleep and it really ruined my stay.

Guest reported that their room overlooked an active construction site, which was assigned to them on multiple occasions despite multiple check-ins. This suggests potential noise and environmental disruption that may affect guest comfort and sleep quality.

The hotel turned off the AC in all rooms in mid-April. My room reached 27.5°C and the manager was dismissive, only offering a fan after I complained.

Guest reported severe sleep disruption due to continuous nighttime construction noise, flickering external LED lights until midnight, and traffic sounds resembling train noise. The issue was compounded by inadequate room assignment transparency regarding the all-night disturbance.

I was bitten terribly by an insect I suspect might be bed bugs. I had to transfer rooms because of it.

Guest reported significant elevator inefficiency with wait times up to 10 minutes, impacting accessibility and emergency egress. Additionally, unauthorized disposal of personal belongings by housekeeping staff raises serious concerns about security and property safety.

Construction noise started around 7-8 am in front of the hotel, which was disruptive.

Guest reported a non-functional air conditioning system resulting in room temperatures reaching 30°C (86°F) during warm weather, which significantly impacted comfort and wellbeing. The hotel's limited mitigation, offering only fans which were in high demand, indicates a systemic climate control issue.

Guest reported significant concerns with staff competency and billing integrity, including unauthorized charges to a payment card. This indicates potential security and procedural failures that could impact guest safety and financial security.

Guest reported significant delays waiting for elevators, which could impact timely evacuation or access in an emergency situation.

There's ongoing construction next door and in front of the hotel. The hotel was upfront about it, so I knew what to expect, and the noise didn't bother me.

Guest noted ongoing construction in the vicinity, but reported that the room remained quiet despite facing the street, indicating effective noise mitigation.

The hotel's windows were mostly covered with wallpaper, severely limiting the view and natural light. This could impact emergency visibility and create a claustrophobic environment.

Guest reported overcrowding at full capacity, leading to slow service and food replenishment at breakfast, which could impact guest wellbeing during high-demand periods.

The soundbar in my room kept getting accessed by someone in the next room, which was unsettling. I hope they fix this connectivity issue.