Yeoksam Artnouveau Hotel

Guest reported a severe sewage odor upon entering the room and observed significant cleanliness issues, including unwashed bedding with hairs and dust, and a complete absence of room cleaning service during a three-night stay.

The room was dark and poorly lit, which made it feel unsafe at night. The layout had an unusable crawl space above the bathroom that seemed like a potential hazard.

Guest reported a critical security failure when an individual attempted to forcibly enter another guest's room, shattering glass and causing a disturbance. The front desk refused to intervene or contact police, leaving broken glass in the hallway overnight and offering no protection to affected guests.

I found a living bug and lots of strange hair with suspicious marks on the bed. I left within an hour because I was seriously worried about getting sick.

Guest reported unsanitary cleaning practices where staff used the same gloves to handle trash and fresh linens, and observed biological slime buildup in the shower indicating inadequate cleaning. The guest also noted bedding with foreign hair upon arrival, raising hygiene concerns.

Guest reported multiple hygiene failures including mold in the shower head and human hairs found in both the bath towel and bedding, which prompted an immediate early checkout. The hotel's response was limited to an apology with no compensation offered.

Guest reported that the overall cleanliness of the room was below par, despite daily housekeeping services. This raises concerns about hygiene standards and potential health hazards.

The room wasn't soundproofed at all, and the noise from outside was constant day and night. The TV was also too loud even on the lowest setting, which gave me a headache.

Guest reported no safety concerns during their stay, noting convenient proximity to public transit and responsive, helpful staff that contributed positively to their experience.

The hotel is on a busy street, so rooms facing that side might be noisier.

Guest reported that the room heating system was excessively warm during their March stay, requiring manual adjustment to maintain comfortable temperatures. No ventilation or thermostat control issues were specifically mentioned.

The room was well-equipped and felt secure, but the hotel's location at a busy intersection meant some street noise was noticeable at night.

Guest reported that the staircase to the attic space had steps that were excessively high and slippery, creating a potential fall hazard for regular use.

Guest reported the hotel restaurant closure, which may impact convenience and food safety options for business travelers relying on in-house dining.

Guest reported that despite being on the 10th floor, traffic noise was still audible and disruptive to their stay, indicating potential sound insulation deficiencies.

Staff refused to help me call a local service and threw away my stored food without contacting me first. This lack of support could be a serious problem in an emergency.

The room was extremely tight and the layout felt very weird, which could be a concern for accessibility or emergency egress.

Guest reported no safety concerns during their stay, noting clean rooms and attentive staff. The hotel's facilities and services met the guest's expectations for a comfortable visit.

The room was well-maintained and felt secure. I appreciated the clear divider between sleeping and living areas.

The staff were helpful with other requests, but I didn't get a response about improving the breakfast.