H Avenue Hotel Idae, Seoul

Guest reported the elevator made unusual noises, indicating potential mechanical issues. Additionally, the unstable hot water system posed a risk of scalding or sudden temperature changes during use.

Guest reported a significantly delayed check-in process, which could indicate operational inefficiencies that might affect emergency responsiveness or guest assistance protocols.

Guest reported unsanitary conditions including mold in the bathroom, dirty floors, and cleaning supplies stored in the guest room, raising significant health and safety concerns.

There was a lot of mold in the room, and even the replacement room still had some. The strong chemical smell from cleaning was overwhelming.

Guest reported inadequate sound insulation with traffic noise from the main road and audible disturbances from adjacent rooms. The cleanliness was noted as substandard with visible hair residue on the bare concrete floor.