ENA Suite Hotel Namdaemun

Guest reported the pool and gym facilities are located in the basement with no dedicated changing rooms, requiring guests to change in a small hallway. The shower opens directly onto the pool area for both men and women, compromising privacy when the area is busy.

Guest reported a malfunctioning heater that cycled on loudly every 90 minutes, disrupting sleep. The noise was described as a helicopter-like sound, suggesting a potential mechanical fault or obstruction in the vent.

The hotel had no lobby, so we were forced to wait outside in a heatwave when early check-in was denied. Staff inflexibility created a potential health risk from extreme heat exposure.

Guest reported no safety concerns during their stay, highlighting excellent staff service and convenient location as positive factors for traveler wellbeing.

The pool was freezing cold, which was uncomfortable and could be a shock hazard.

The shower design is a slip hazard. Water pools on the floor outside the tub and gets very slippery.

Guest reported no safety concerns during their stay, noting excellent staff responsiveness and well-maintained facilities that contributed to a positive experience.

Guest reported that front desk staff did not provide assistance with luggage transportation to rooms, requiring a family with small children to manage multiple large suitcases independently. This lack of support could pose mobility challenges or safety risks for families with young children.

The inconsistent and hostile response from reception staff during a basic accommodation request created significant stress. It made me question how they would handle a real emergency situation.