Four Seasons Hotel Seoul

Guest reported that the concierge staff demonstrated inadequate knowledge and responsiveness regarding in-house services, including an inability to provide availability or pricing for salon appointments, which impacts guest support systems.

The room was VERY hot and the AC did not work. We had to make do with a small fan they brought.

Guest reported the spa area was exceptionally crowded during the holiday season, resembling a public swimming hall, which could impact safety, comfort, and hygiene due to high occupancy. The Korean spa also had a mandatory nudity policy in all wet areas, which the guest found surprising and restrictive.

Guest reported outdated rooms with chipped furniture, which could present minor physical hazards or injury risks from damaged furnishings.

Guest reported rust around all faucet and handles in the bathroom sink area, indicating potential water quality or maintenance concerns.

Guest reported being asked to vacate gym equipment to accommodate private training sessions, creating an environment where paying guests feel deprioritized. This prioritization of external members over hotel guests can lead to conflicts and a diminished sense of security and value.

The noise from protests and a street church outside was terrible, starting as early as 4 AM with a megaphone. I had sleepless nights and had to cut my stay short because of it.