Shilla Stay Mapo

The AC wouldn't go below 23.5°C and then switched to heat with no way to turn it off. The room felt stuffy with no air circulation.

Guest reported a broken and leaking showerhead in the room, indicating a potential water safety and maintenance issue. The inadequate housekeeping, with hair found in the sink, also raises hygiene concerns.

Guest reported a critical AC system failure during summer, with room temperatures reaching 26.5°C and receiving conflicting explanations from staff regarding shutdowns due to either hotel policy or engineering tests. The inconsistent communication and unsuitable alternative accommodation offered for four guests in a single double-bed room compounded the operational safety concerns.