LOTTE HOTEL SEOUL

The hotel's restaurants were often fully booked, limiting dining options to room service only.

Guest reported that motion-activated hallway lights with no manual override would illuminate brightly during nighttime bathroom visits, disrupting sleep. When the guest inquired about disabling the lights, staff suggested removing the bulbs rather than offering a proper solution.

Guest reported unauthorized room entry despite the 'do not disturb' sign being activated, and discovered a pillowcase with blood stains on the bed. These incidents raise significant concerns regarding guest privacy, security protocols, and health safety standards.

The hotel was difficult for the taxi driver to locate, which could be a concern for late-night arrivals or in emergencies.

Guest reported a cockroach in the shower during their stay, which presented a hygiene concern. Additionally, the bathroom layout featured multiple marble lips that created a tripping hazard.

Guest reported that despite numerous staff present in the lobby, no assistance was offered while they struggled with multiple suitcases, indicating a potential lack of staff attentiveness to guest safety and mobility needs.

Guest reported that fixtures in the room were broken or dangling from the wall, indicating potential maintenance and safety hazards. The furniture was also noted as appearing dirty and worn.