Capace
21 Eonju-ro 89-gil, Yeoksam-dong, Gangnam District, Seoul, South Korea
Issue Distribution
Recent Reports
The hotel was clean and comfortable, and the staff were very responsive to requests.
The room had no ventilation and felt very damp. I could hardly see in the dark atmosphere and had to walk across the room to find the light switch.
The digital DND signs were a nice touch for privacy and controlling room access.
The owner was very rude and racist. I felt discriminated against on multiple occasions, and the language barrier with staff caused serious communication issues.
Guest reported that housekeeping services, including towel changes and provision of complimentary water and toiletries, were discontinued after the initial four days of their extended stay.
The bathroom had a very strong chemical smell, like cleaning products. It was quite overpowering.
Guest reported a lack of operational instructions for critical room amenities, including the air conditioning and safe, which could impact guest safety and comfort. The absence of cleaning service during the stay was also noted as a hygiene concern.
Guest reported some nighttime noise disturbance, though no specific safety hazards were mentioned regarding the hotel's facilities or environment.
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