voco Seoul Gangnam by IHG

Guest reported that the mattress was too soft, which slightly affected their sleep quality during their stay.

Guest reported effective soundproofing that ensured excellent sleep quality despite the room's location on a major street with heavy traffic.

Guest reported a prolonged and contentious check-in process late at night, which caused significant distress to their family including an infant after travel fatigue. The staff's argumentative approach and failure to resolve the situation efficiently impacted the guest's sense of security and wellbeing.

Guest reported the air conditioning was not functional, resulting in a room temperature of 27°C. The hotel provided a fan and suggested opening a window as a mitigation measure.

The elevators were quite slow during my stay, which could be inconvenient in an emergency.

The twin room felt cramped with not enough space for two suitcases. It was impractical and made moving around difficult.